Mob: 021 771 986

Terms & Conditions


How to Order

You can place your order by using the online shopping experience, the contact us link online; or alternatively you can order by phone. Please contact us on 07 572 3632 or mobile 021 771 986. Our office hours are flexible (being a home based business) with voice mail taking your call if we are unavailable at the time. We always want to speak with you so please feel free to leave a message and someone will get back to you within 24 hours.

Payment of Goods

Payment of goods can be made via the online shopping cart experience. Alternatively you can use the contact us page to place an order. Upon confirmation of your order we will send you a GST invoice (usually by email) at which point your goods will shipped upon receipt of payment. Banking details will be provided on your invoice or by alternative methods of communication.

Goods will be shipped once payment has been cleared by the bank.

Ownership of Goods

All goods supplied by The Garden Chess Company Limited shall remain the property of the Garden Chess Company Limited until payment has been made in full.


All prices are in New Zealand Dollars (NZ$) and can be subject to change without notice. Prices are inclusive of GST (15% sales tax).

Delivery of Goods

We only deliver within New Zealand and ship our goods using PBT Group. Delivery should take between 2-3 working days and a day or two longer for rual deliveries.
PBT uses sophisticated technology which allows them to manage parcel movements nationwide and provide instant real time tracking. For more information, see their website at and for tracking your valuable order.

Return Policy

The Garden Chess Company Limited wants you to be happy with your purchase. However, we understand that there are circumstances that warrant a return. Please read the following terms carefully.


You may return any product for a refund within 30 days of receipt of the product. Returned items must be received by The Garden chess Company Limited in new, resalable condition. All approved returns will be refunded 100% of the purchase price of the unit. However, you will not be reimbursed for any freight or handling charges. If The Garden Chess Company Limited couriered the item(s) to you at no cost (Freight Free) and you return that item(s) for a refund, the original freight costs incurred by The Garden Chess Company Limited will be deducted from your return amount. We will cover the cost of the return freight only when we send the same item as a replacement. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender.

How to make a return

If you have any questions about making a return please contact The Garden Chess Company using the contact us form online or by phone listed online. The following information must be included with your return. Name, Address, Phone Number, Order Number and Reason for Return. If you return an item to us and your return does not meet our return policies, your return will not be processed and will be returned to you at your expense. Please contact us if you have any questions before returning an item.

Processing Refunds

The Garden Chess Company Limited will process your refund as soon as possible, but please allow up to 2 weeks to receive and process your refund. We cannot be responsible for delays caused by mail. The Garden Chess Company Limited will refund you in the same manner in which you paid. If you have not received your refund after 2 weeks, please contact us.

Variation of Terms & Conditions

We may amend or replace these terms and conditions of The Garden Chess Company Limited from time to time. The amended or replacement terms and conditions of The Garden Chess Company Limited will then apply.


We value your privacy! We will never give, lease, sell or otherwise disclose your personal information. Period! Any information you give to will be held with the utmost care. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us.

Information Security

Your payment is processed through eWAYs Payment Gateway. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. The Garden Chess Company Limited will not store or transfer any of your credit card information. All data is transferred using eWAYs secure servers.

Links to other websites

Our website may contain links to other websites that are not under our control. These websites have their own policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Resale or Disclosure of Information to Third Parties

The Garden Chess Company Limited does not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms.


When you attempt to communicate with us, we will do our best to respond to you. You consent to receive these communications from us (via email, phone, or fax).

Using The Garden Chess Company Content

If you are interested in using any content from such as images, product descriptions, prices, logos, banners, ads, html code, etc then you must receive express written permission. All users are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of so long as the link does not portray, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may use the Garden Chess or logo as part of the said link, but may not use any other images from the site without express written permission.

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